Policies

Privacy Policy
Last updated: 2026

The Glow Room is committed to protecting your personal data and handling it responsibly. This policy explains what we collect, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

The Glow Room is based at Market House Courtyard, Brackley, NN13 7AB. We act as the data controller for all personal data we hold.

What data we collect

We may collect and store the following:

Name, email address and phone number
Medical history and skin consultation information
Treatment records and notes
Booking and appointment history
Marketing preferences

How we use your data

We use your data to:

Book and manage your appointments
Provide safe and appropriate treatments
Communicate with you about your appointments
Send you marketing communications where you have opted in

Legal basis for processing

We process your data on the following grounds:

Contractual necessity - to fulfil your appointment
Legitimate interests - to manage our client relationships
Consent - for marketing communications and where required for sensitive health data

How we store your data

Your data is held securely across the following:

Fresha booking software (password protected)
Paper consultation forms stored in a locked cabinet on site
All digital systems are password protected

How long we keep your data

Client records are retained for a minimum of 7 years in line with industry guidelines, or 8 years for records relating to aesthetic treatments. After this period your data is securely deleted or destroyed.

Marketing

We will only contact you for marketing purposes where you have explicitly opted in. You can withdraw consent at any time by contacting us or unsubscribing from any communication we send.

Third parties

We do not sell your data. We may share it only where necessary with:

Fresha, as our booking platform
Any third party required by law

Your rights

Under UK GDPR you have the right to:

Access the data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent at any time
Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, contact us at theglowroombrackley@gmail.com.

Cookie Policy
Last updated: 2025

This website uses cookies to improve your experience and help us understand how visitors use our site.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the site function properly and provide us with information about how it is used.

What cookies we use

Strictly necessary cookies: these are essential for the website to function. They cannot be turned off. They include cookies set by Wix Studio to ensure the site operates correctly.

Analytics cookies

We use Google Analytics to understand how visitors interact with our website. This helps us improve our content and user experience. Google Analytics collects anonymous data including pages visited, time spent on site and how you arrived. No personally identifiable information is collected through these cookies.

You can opt out of Google Analytics tracking at any time via Google's opt-out tool.

Managing cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.
For more information about cookies visit allaboutcookies.org.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Website Disclaimer

The information on this website is provided for general information purposes only. While we make every effort to keep content accurate and up to date, The Glow Room makes no guarantees regarding the completeness or accuracy of any information on this site.

Results from treatments may vary between individuals. Nothing on this website constitutes medical advice. Please consult a qualified professional if you have any health concerns.

The Glow Room is not liable for any loss or damage arising from the use of, or reliance on, information contained on this website.