Terms & Conditions

Bookings
All appointments are booked exclusively through Fresha. You can book via our website at theglowroom.co.uk or directly through the Fresha app.

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Deposits
A £20 deposit is required to secure your booking. This can be applied to your treatment on the day or rolled over to your next appointment if you rebook.

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Cancellations & Rescheduling
We require at least 48 hours notice to cancel or reschedule. Anything less will result in your deposit being forfeited.

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No Shows & Late Cancellations
Cancellations under 24 hours notice or a no show will require full payment of the appointment before any future bookings can be made.

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Consent & Patch Testing
Certain treatments — including microneedling and anti-wrinkle injections — require a consultation and signed consent form prior to treatment. Patch tests are required where applicable and must be carried out at least 48 hours before your appointment. We reserve the right to decline treatment if consent forms have not been completed or patch test results are unsuitable.

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Anti-Wrinkle Treatments
Anti-wrinkle treatments at The Glow Room are carried out by Abi Roe, Registered Nurse Prescriber, NMC PIN: 17A0153W. A cooling-off period will be offered prior to treatment proceeding. You have the right to withdraw consent at any time.

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Data Protection & Privacy (GDPR)
The Glow Room is a sole trader business and acts as the data controller for all personal data we hold.

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What we collect
We collect your name, contact details, medical and skin history, and treatment records. This is necessary to provide you with safe, appropriate treatment.

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How we store it
Your data is held securely across the following:

• Fresha booking software (password protected)

• Paper consultation forms stored in a locked cabinet on site

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How long we keep it
Client records are retained for a minimum of 7 years in line with industry guidelines, or 8 years for any records relating to aesthetic treatments.

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Your rights
You have the right to access, correct or request deletion of your personal data at any time. To do so, contact us at theglowroombrackley@gmail.com.

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Marketing
We will only send you marketing communications where you have explicitly opted in to receive them, via your consultation form or booking process. You can withdraw consent at any time by contacting us or unsubscribing from any communication.

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Third parties
We do not sell or share your data with third parties, except where required by law or where necessary to deliver your treatment (e.g. Fresha as our booking platform).